Jewellery Sizing
How do I measure my wrist for a bracelet?
Wrap a soft tape measure or a strip of paper around your wrist just below the wrist bone. Add 1–2 cm for a comfortable fit. Our product pages list the bracelet length so you can compare before purchasing.
Are your necklaces adjustable?
Many of our necklaces feature an adjustable chain with multiple clasp positions. The exact length options are listed on each product page.
Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as Apple Pay, Google Pay, and Shop Pay.
Can I modify or cancel my order after placing it?
We process orders quickly, but please contact us as soon as possible if you need to make a change. Once an order has been dispatched, we are unable to modify or cancel it.
Do you offer gift wrapping?
All our orders come beautifully packaged as standard — perfect for gifting.
Returns & Exchanges
What is your return policy?
We offer a 30-day return window for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned.
How do I start a return or exchange?
Please contact our team at info@albaluxeofficial.com with your order number and reason for return. We will guide you through the process and provide a returns label where applicable.
What if my item arrives damaged or incorrect?
We are so sorry if this happens! Please contact us within 48 hours of receiving your order with photos of the item and packaging. We will arrange a replacement or full refund as quickly as possible.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How long does delivery take?
Standard delivery typically takes 5–10 business days internationally.
Will I have to pay customs duties or import taxes?
Depending on your country, customs duties or import taxes may apply. These charges are the responsibility of the customer and are not included in our prices or shipping fees. We recommend checking your local customs regulations before ordering.
How will my order be packaged?
Every AlbaLuxe order arrives in our signature luxury packaging — a beautiful keepsake box with a ribbon, nestled in tissue paper. It's gift-ready from the moment it arrives.
Can I track my order?
Yes! Once your order has been dispatched, you will receive a confirmation email with your tracking number and a link to follow your delivery in real time.
Product Care
How do I care for Eco-Brass and Gold Vermeil?
Avoid contact with water, perfume, and harsh chemicals. After wearing, gently wipe with a soft, dry cloth. Store in the pouch or box provided to prevent scratching and tarnishing.
How should I store my freshwater pearls?
Store pearls separately from other jewellery to avoid scratching. Keep them in a soft pouch away from direct sunlight and extreme temperatures. Pearls love a little moisture, so avoid storing them in airtight containers for long periods.
How do I clean my jewellery at home?
Use a soft, lint-free cloth to gently buff the surface. For pearls, use a slightly damp cloth and allow them to dry fully before storing. Avoid ultrasonic cleaners, silver dips, or abrasive materials.
Can I wear my jewellery in the shower or swimming?
We recommend removing all jewellery before showering, swimming, or exercising. Prolonged exposure to water, chlorine, and saltwater can accelerate wear on gold plating and may affect the luster of pearls.
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Materials & Sustainability
Are your materials ethically sourced?
Yes. We are committed to conscious luxury. All our materials are eco-friendly and ethically sourced, from our recycled metals to our responsibly harvested pearls.
What is Eco-Brass?
Eco-Brass is a high-quality, lead-free, and sustainable alternative to traditional brass. It provides a durable, beautiful base for our gold-plated pieces without the environmental impact of standard mining.
What is Gold Vermeil?
Gold Vermeil (pronounced ver-may) is a high-quality form of gold plating. To be considered Vermeil, the piece must have a Sterling Silver (S925) base and be coated with a thick layer of gold (at least 2.5 microns). It's perfect for those who want the look and feel of solid gold at a more accessible price.
Do you use real pearls?
Yes, we use genuine freshwater pearls. Since they are natural, each pearl is unique in shape and luster, making your jewelry piece one-of-a-kind.
What is Moissanite?
Moissanite is an eco-friendly, lab-grown gemstone that rivals a diamond in brilliance and durability. It is a conflict-free choice that offers incredible sparkle while being much kinder to the planet.
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Is your silver "real" silver?
Absolutely. We use S925 Sterling Silver, which consists of 92.5% pure silver. It is hallmarked for authenticity and is a hypoallergenic choice for sensitive skin.
What is the difference between Gold Plated and Gold Vermeil?
The main difference lies in the base metal and the thickness of the gold layer. Gold Plated features our sustainable Eco-Brass base with a layer of gold — a fantastic, budget-friendly option for high-fashion pieces. Gold Vermeil is a premium tier using a Sterling Silver (S925) base with a much thicker gold layer (at least 2.5 microns) — significantly more durable and longer-lasting.
Which is better for sensitive skin?
While both are high quality, Gold Vermeil is the best choice for sensitive skin. Since the base is S925 Sterling Silver rather than brass, it is naturally hypoallergenic.
How much longer does Gold Vermeil last?
With proper care, Gold Vermeil can last for years because the gold layer is thick enough to withstand daily wear. Standard gold plating is durable but may require more careful maintenance — keeping it away from water and sweat — to prevent the gold from thinning over time.
How can I tell which is which on your site?
We believe in full transparency. Every product page has a "Materials" section that clearly lists whether the piece is crafted from Eco-Brass Gold Plating or S925 Gold Vermeil.