Frequently Asked Questions

Wrap a thin strip of paper or string around the base of your finger, mark where it overlaps, and measure the length in millimetres to find your circumference. We recommend measuring at room temperature at the end of the day. If you fall between sizes, we suggest choosing the larger size.

Wrap a soft tape measure or a strip of paper around your wrist just below the wrist bone. Add 1–2 cm for a comfortable fit. Our product pages list the bracelet length so you can compare before purchasing.

Many of our necklaces feature an adjustable chain with multiple clasp positions. The exact length options are listed on each product page.

We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as Apple Pay, Google Pay, and Shop Pay.

We process orders quickly, but please contact us as soon as possible at info@albaluxeofficial.com if you need to make a change. Once an order has been dispatched, we are unable to modify or cancel it.

Products under our signature AlbaLuxe vendor line arrive in an AlbaLuxe logo jewellery box. Products from our partner collections (including RCJ) arrive in standard presentation jewellery boxes.

We offer a 30-day return window for unworn items in their original condition and packaging. Please note: for hygiene reasons, earrings are non-returnable unless they arrive damaged or defective.

Please contact our team at info@albaluxeofficial.com with your order number and reason for return. We will guide you through the process and provide instructions.

We are so sorry if this happens! Please contact us within 48 hours of delivery at info@albaluxeofficial.com with photos of the item and packaging. We will promptly arrange a replacement or full refund.

Standard international delivery typically takes 5–8 business days.

Products from our RCJ collection are shipped with full transit insurance and require a signature upon delivery for added security and peace of mind.

Packaging depends on the item's supplier: signature AlbaLuxe vendor products arrive in our AlbaLuxe logo jewellery box. RCJ vendor pieces and other partner styles arrive in standard jewellery presentation boxes.

Yes! Once your order has been dispatched, you will receive a confirmation email with your carrier tracking number and link to follow your delivery in real time.

Depending on your destination country, customs duties or import taxes may apply. These charges are the responsibility of the customer and are not included in our product prices or shipping fees. We recommend checking your local customs regulations before ordering.

We recommend removing all jewellery before showering, swimming in pools or the sea, and working out. Water, chlorine, salt, and perfumes can accelerate wear on gold plating and dull natural pearls.

Store pieces separately in soft pouches or lined compartments to avoid scratching. Keep freshwater pearls away from direct sunlight and extreme dry heat, and do not seal them in airtight plastic bags for extended periods, as natural pearls benefit from breathing.

Use a soft, lint-free microfiber cloth to gently buff the surface after each wear. For pearls, use a slightly damp cloth and allow them to dry fully before storing. Avoid ultrasonic cleaners, silver dips, or abrasive materials.

Yes. We are committed to conscious luxury. All our materials are eco-friendly and ethically sourced, from our recycled metals and lab-grown stones to our responsibly harvested pearls.

Gold Vermeil (pronounced ver-may) is a high-quality form of gold jewellery. To be considered Vermeil, the piece must have a Sterling Silver (S925) base and be coated with a thick layer of gold (at least 2.5 microns). It is naturally hypoallergenic and built for lasting wear.

Yes, we use genuine freshwater pearls. Since they are natural, each pearl is unique in shape and luster, making your jewellery piece one-of-a-kind.

Moissanite is an eco-friendly, lab-grown gemstone that rivals a diamond in brilliance and durability (scoring 9.25 on the Mohs scale). It is a conflict-free choice that offers exceptional sparkle.

Absolutely. We use S925 Sterling Silver, which consists of 92.5% pure silver. It is hallmarked for authenticity and is naturally hypoallergenic for sensitive skin.

Gold Plated: Features our sustainable Eco-Brass base with a layer of gold—an accessible option for everyday fashion.
Gold Vermeil: A premium tier using an S925 Sterling Silver base with a much thicker gold layer (at least 2.5 microns)—significantly more durable and naturally hypoallergenic.
Solid Gold: Pure 10k or 14k gold throughout that will never fade or tarnish.

While both are high quality and nickel-free, Gold Vermeil, Solid Gold, and S925 Sterling Silver are the best choices for sensitive skin due to their naturally hypoallergenic composition.

We believe in full transparency. Every product page has a "Materials" section that clearly lists whether the piece is crafted from Solid Gold, S925 Gold Vermeil, Sterling Silver, or Eco-Brass Gold Plating.